Hotel Rose Heidelberg- 100 Jahre im Familienbesitz

Terms and Conditions

I. Scope

These terms and conditions apply to contracts for the rental of "hotel rooms" and all related services and supplies provided (the "performance") of the hotel operation ROSE (hereinafter "Hotel") and the customer (hereinafter "Customer"; Hotel and customer are hereinafter referred to collectively as "Parties"). Terms and conditions of the customer only apply when the parties have agreed in writing.

II. Conclusion of Contract

The hotel offers are subject to change. The contract is through the adoption of the customer's application by the hotel. The hotel is not obliged to confirm in writing the contract.

III. Sublet / usage

The sub-letting of the hotel rooms, facilities, require the prior written consent of the hotel.

IV. Room Availability, Delivery and Return

  1. The customer has no right to be provided specific rooms unless the Hotel has confirmed the provision of a particular room in writing.
  2. Unless otherwise agreed with the customer, hotel rooms are available on arrival at 15 clock available (check-in time). The customer has no right to earlier availability.
  3. On departure, the rooms are at least 11 clock to clear (check-out time). If the rooms are not vacated on time, the hotel may charge him in the resulting addition to damages for the additional use of the room until 18:00 clock 70 % according to the price list at the time, from 18:00 clock 100% of the full room rate as per price list. The customer is entitled to prove that the hotel has suffered no or much lesser damages.

V. Services / Prices / payment / settlement / lien

  1. This hotel is committed to the booked hotel rooms and facilities available and to provide the agreed services.
  2. The customer is obligated to pay for the provision of services applicable or agreed hotel prices. This also applies to the client to services and outlays to third parties ..
  3. The agreed prices include the applicable sales tax. In the event of an increase in VAT, the hotel reserves the right to adjust prices accordingly.
  4. Settlement is the EURO. In the case of the use of foreign means of payment are the rate differences and bank charges shall be borne by the payer.
  5. Prices can be changed by the hotel if the client wishes to change the number of reserved rooms, the hotel's services or the length of stay of the guests and the hotel agrees.
  6. Hotel invoices not showing a due date within ten days from receipt of invoice. If payment is delayed, the hotel is entitled to demand the respectively applicable statutory default interest. The hotel reserves the right to prove greater damage to the customers of lower damages.
  7. The hotel is entitled to a reasonable advance payment at any time to require more than 100% of the total price.
  8. The hotel reserves the right to credit cards that were deposited on the guarantee to charge random samples to verify their validity. Should not the credit card must be met, then the hotel reserves the prior sale of the room, but guests will be informed.
  9. On all the customers in the hotel, the hotel has brought to the company for his claims a lien.

VI. No show / cancellation / cancellation of the customer

  1. Cancellation by the customer of the contract with the hotel requires the written consent of the hotel.
  2. For rented hotel rooms, the agreed fee must be paid even if the written consent is not recognized in paragraph 1, the booking is canceled by the customer or the customer does not appear. The hotel must be the value of the expenses saved and those advantages can deduct that it obtains from other one rental. The customer is obligated to pay 80% of the Total Price value for booking lodging with or without breakfast.For NON FLEX Rates the guest must pay upfront the complete Price and it is not refundable. The customer is entitled to prove that the hotel has suffered no or much lesser damages.
  3. The above items are not in violation of the obligation of the hotel to take into account the rights, legal protection and interests of the customer, if holding to the contract is no longer reasonable for him or another statutory or contractual right of rescission.

VII. Cancellation by the hotel

  1. If a rescission of the customer within a certain period was agreed upon, the hotel is in the same period in turn entitled to rescind the contract if there are inquiries from other customers regarding the contractually reserved rooms and facilities and the customer to on questions of the hotel on his right resign waived.
  2. If and to the extent agreed upon with the customer advance payments and the customer does not this also within a reasonable grace period set by the hotel with warning of rejection does, the hotel is entitled to rescind the contract.
  3. Moreover, the hotel is entitled to withdraw from the contract for a materially justifiable cause, eg if

    force majeure or other circumstances beyond the hotel is not the fulfillment of the contract impossible (such as strikes or power failure);

    Breakfast with misleading or false information regarding material facts, such regarding the identity of the guest or the purpose;

    established the hotel grounds to believe that the use has the hotel's services might jeopardize the smooth operation of the safety or reputation of the hotel in public, without being attributable to the management or organization of the hotel is to be attributed;

    the customer has a subletting or letting of the rooms and their use makes other than lodging purposes without the prior written consent of the hotel.
  4. From justified cancellation by the hotel does not entitle the customer for damages.

XIII. General liability of the hotel, limitation

  1. The liability of the hotel for its own negligence and the negligence of its agents is - for whatever legal reason, but subject to section 2 - limited to intent and gross negligence.
  2. This limitation shall not apply to claims under product liability, one of the hotel guarantee undertaken and those indispensable because of a life-body or health violation and a violation of cardinal obligations, that such obligations are defined for the purpose of the contract and on the fulfillment of customer confidence can. In the latter case, liability is limited to replacement of the typical, predictable average damage.
  3. Accompanying items of customers are at risk of the customer at the hotel. The hotel is responsible for loss, destruction or damage of any liability except for gross negligence or willful misconduct.
  4. The statutory liability under § § 701 ff BGB remains unaffected in section 3. The hotel is liable to the customer for property brought Sachennach the statutory provisions, ie up to 100 times the room rate, 3500, - EUR, for cash, securities and valuables up to 800, - EUR.
  5. The allocation of parking space in the hotel garage or a hotel parking lot - whether gratuitously or for consideration - is made available to come in no custody agreement as defined in § § 688 et seq. The hotel is not liable for loss or damage to the vehicle and of its contents, except for willful misconduct or gross negligence.
  6. The hotel runs Wake-up calls with the utmost care. Claims for damages are not due to gross negligence or Vorsatzberuhen excluded.
  7. Messages, mail and merchandise deliveries for customers will be treated with care. The hotel will deliver, hold, and - upon request - for a fee forward. Claims for damages are not excluded from gross negligence or willful misconduct are excluded.
  8. Limitation of claims of the customer is basically in accordance with statutory provisions. In deviation from § 195 BGB, the statute of limitations for all claims of customers a year. This excludes claims due to a defect in the cases of § 438 Paragraph 1 No. 2 and § 634a paragraph 1 No. 2 BGB. Notwithstanding § 199 paragraph 3, No. 1 BG federal § 199 section 4 of the BGB, claims for damages and other claims regardless of knowledge or grossly negligent lack of five years from their creation to. The above exceptions do not apply if the hotel intentional negligence.

IX. lost property

Abandoned property shall only be available on request. The hotel will store items left behind for 6 months.

X. Final Provisions

  1. Changes or additions to the contract for the rental of hotel rooms or these Terms and Conditions must be in written form.
  2. Performance and payment is the location of the hotel.
  3. The jurisdiction is Heidelberg
  4. The law of the Federal Republic of Germany.
  5. If any provision of these Terms is invalid or void, the validity of the remaining provisions shall not be affected.